The Hidden Challenges of Implementing a Support Ticketing System and the Best Tools to Use
Implementing a support ticketing system should be a simple way to streamline your customer service
My Twilio number hangs up when I try to call it
I use Twilio to create local phone numbers for all the countries we serve. We have a UK number, an Australian number, a US number, and a Canadian number.
Why Your Business Might Need a Support Ticketing System: When Email Alone No Longer Cuts It
For many businesses, customer support starts with a straightforward solution: managing requests through a shared email inbox.